Contact Madshus Directly

Madshus Customer Service
Email: Customer Service
Phone: 800-994-1474
413 Pine Street​
3rd Floor
Seattle, WA 98101​​​
Hours of Operation
7AM to 5PM PST
Monday – Friday

The Fine Print

Order Processing

  • Orders placed before 10am PST Mon-Fri may ship same day, standard processing time is up to (3) business days.
  • No weekend deliveries are available.
  • Madshus is unable to ship to PO Boxes.
  • Unless specified otherwise, all orders are shipped using standard ground service (3-7 business days).

Customers Outside the US

  • We do ship to US Military addresses through our US website, even if you are stationed internationally.
  • If you are outside the US, please make sure to select your appropriate Region from the bottom of this page to find out if our website offers online sales in your country.
  • If your country is not set up for online sales, please contact your local Dealer to place your order.

Order Fulfiller Contact Information

As soon as your order has been marked for fulfillment, you will be notified whether your order is being shipped directly by Madshus or by one of our retail fulfillment partners. Contact information for your order fulfiller is located on your corresponding order packing slip and in your Kibo (Shopatron) Account.

Please Note:

  • Estimated arrival dates are not guaranteed. Weather delays and other circumstances may impact delivery time.
  • For additional shipping-related questions, please contact Kibo at (877) 412-7467

Order Tracking

Find out where your order is!

At any time you may check order status in your Kibo (Shopatron) Account.

Your order tracking number will be sent to you via email after your order has shipped. Your tracking number is also available in your Kibo Account.

Madshus is not responsible for lost or stolen packages which are confirmed to be delivered to the shipping address provided during order checkout. Upon inquiry, Madshus will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Madshus Shipping Rates

Shipping rates are for orders purchased through

Ground Shipping Rates

Order TotalShipping Charge

Express Shipping Rates

Order TotalExpress 2 Day Express 3 Day

*Both Express 2 Day and Express 3 Day include an additional day for order processing. Express rates reflect transit time only.