Contact Madshus Directly

413 Pine Street​
3rd Floor
Seattle, WA 98101​​​
Hours of Operation
7AM to 5PM PST
Monday – Friday
Madshus Customer Service
Email: Customer Service

What is Shopatron?

Shopatron is the order processor for Madshus.

This means that after purchasing product from, you will receive email communication regarding order and shipment status from Shopatron.

In addition to email communication, all returns are processed through Shopatron. To initiate a return, cancel an order, or check order status, log into your Shopatron Account.

At any point in the order process you may be contacted by Shopatron, Madshus, or a Madshus retail fulfillment partner directly.

What are Order Fulfillment Partners?

By ordering product from you are directly supporting your local retailers.

Through the Shopatron tool, when an order is placed through , the order is assigned to one of our Madshus specialty retailers for fulfillment and shipment. Orders are assigned on a first-come first-served basis, with priority given to those retailers who are located closest to you.

When needed, Madshus will ship all orders that cannot be fulfilled by one of our retail partners.

Through this system, Madshus customers are able to support their local Madshus shops when making online purchases.